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My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  Please click here for more information on returning an item.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
  We want you to be happy with your purchase! We do our best to ensure each order is error-free. Let us know right away if there is any problem and we will correct it promptly.

All products may be returned, prepaid, for a refund if they are in new, salable condition with original packaging. Items must be returned within 14 days from purchase date. A restocking fee of 20% will be assessed for all returns (unless the product is defective or we have made an error). Sorry, original shipping costs will not be refunded and return postage must be paid by the buyer. Email us at sales@birdcreektrading.com if you have questions, and we will do our best to ensure your complete satisfaction!
When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Bird Creek Trading Co.
P.O. Box 152391
Arlington, TX 76015
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